Frequently Asked Questions

General FAQs

Our animals are all approved for spot clean only however we have had a lot of feedback from our customers that washing on a cold gentle cycle works very well too. Hang dry.

Orders typically process within 2-4 business days, excluding holidays and weekends. Large orders may take a little longer to process.

We ship via UPS within 2-7 business days, excluding holidays and weekends.

It varies depending on goods and location.

Heart

Protecting Cremains; Holding Memories; Providing Comfort.

SHOP THE COLLECTION
Badge

Become a Wholesaler

Wholesalers are granted access to discounts, new inventory, and marketing support, allowing for the largest revenue gains.
FIND OUT MORE

Clients break down in tears when they hold their Hug Me Bear for the first time. I can see the tears shift from heartbreak to gratitude - they know, in that moment, just how special this keepsake is."

Michelle N.