Frequently Asked Questions
Our animals are all approved for spot clean only however we have had a lot of feedback from our customers that washing on a cold gentle cycle works very well too. Hang dry.
Orders typically process within 2-4 business days, excluding holidays and weekends. Large orders may take a little longer to process.
We ship via UPS within 2-7 business days, excluding holidays and weekends.
It varies depending on goods and location.
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Clients break down in tears when they hold their Hug Me Bear for the first time. I can see the tears shift from heartbreak to gratitude - they know, in that moment, just how special this keepsake is."
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